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Shipping & Delivery Information
- All transactions are processed in $AUD.
- All orders are sent via StarTrack, Australia Post or Aramex.
- Freight is charged at a flat rate of $9.95 for orders below $75. Orders over $75 will be delivered free of charge. Please ensure this option is ticked at checkout.
- Orders are delivered within Australia Only
- Important – transit times may vary due to unforeseen circumstances.
- Transit time begins once your order has been shipped, not from when the order has been placed.
- If no-one is home at the time of delivery, orders will be left out of the weather if it is safe to do so, and access permitting (e.g. not an apartment).
- If this is not possible, a calling card will be left. Australia Post will redirect to a Post Office whereas couriers such as Aramex will require you to organise a suitable time for re-delivery.
- If you do not wish your parcel to be left, please specify this in the instructions when placing your order.
- We do not take responsibility where adequate proof of delivery is provided by the delivery service.
- We will always endeavour to pick and pack your order as quickly as possible, but you need to allow up to 5 days before your order is shipped.
- We will contact you if we anticipate an order will be shipped later than 5 days from ordering.
- We reserve the right to charge extra for very large or very heavy orders.
- Please ensure your contact details are up to date should we need to contact you.
- Next Generation Supplements is not responsible for orders delivered to an incorrect address due to incorrect contact details being supplied by the consumer at the time of ordering. New freight charges will be incurred if an order needs to be redirected to a new address.
- Next Generation Supplements is not responsible for the inability of the courier to access your premises. In the event that the courier does not have access, your order may be returned to our head office in Melbourne. New freight charges may then be incurred for a second delivery.
- If an order is cancelled once delivery has commenced, the delivery fee will be deducted from your refund.